Frequently asked questions

Once purchased, tickets cannot be refunded or exchanged for another date and/or sector.

Tickets refunds before the event are never provided.

Should weather conditions prevent a performance from being staged as scheduled, Fondazione Arena di Verona may postpone the beginning by up to 150 minutes. In the event of a performance being stopped after it has begun, spectators will have no right to a refund of the ticket price. Click here for further information. 

For all information regarding access to disabled spectators, we advise you to consult the dedicated page here.

It is not necessary to print your ticket, you can also enter by showing the ticket on your smartphone.

We would like to remind you that Fondazione Arena di Verona is NOT obliged to issue an invoice for the tickets purchased for the Arena Opera Festival, as the ticket itself is a tax receipt and its issue guarantees fulfilment of the relevant tax obligations.

If you are a business or have a VAT registration number and need to receive an invoice, this can still be requested when you make your ticket purchase (or in any case, BEFORE the date of the performance), ONLY when you complete the following form: https://form.jotform.com/233032485285355

The invoice will be issued from the month following the date of the performance purchased (no advance invoices are issued).

Any other invoice request submitted through other channels, after the date of the performance, or which is not related to the ongoing Festival, will NOT be considered and therefore, automatically cancelled.

Children can enter the Arena from the age of 4. A package dedicated to families is not foreseen, however, your can visit our web page dedicated to Arena young.

Yes. All info can be found here.

To ensure correct management of the entrances and to avoid delays, the spectator is required to arrive at the Arena at least one hour before the start of the show.

The gates open two hours before the show starts.

There is no compulsory dress code.

In the stalls seats, a smart dress is preferable and shorts, tank tops/vests and thong sandals ARE NOT ALLOWED for men.

No, there is no cloakroom service.

No, but it can be purchased before the beginning of the show at the Arena shop at gate 10

Yes, it is possible to enter with a small backpack and a small/folding umbrella (with no sharp points). On the other hand, it is forbidden to introduce cases, trolley cases, bags, backpacks or other bulky containers (over 17 litres).

If you have a seat on the stone steps, you can bring a cushion from home or purchase one at the Arena from the venue staff.

It is not possible to bring food or drinks into the Arena. Plastic bottles larger than 0.5 litres and any other bottle, container or glass/plastic objects are forbidden, as are any other blunt instruments that could cause damage to oneself or others.

No, it is forbidden to bring photo and/or video cameras, tripods or musical instruments into the Arena. Click here for the full Terms and Conditions

We advise you to obtain this type of info on the Verona Municipality website using the following link.

You can visit the dedicated page on our website here.

We would like to inform you that all vouchers issued following the cancellation of the 2020 Festival have expired and can no longer be used.
The procedure for requesting reimbursement of these vouchers has been published and was active on our website until 31/05/2024, the last possible date for submitting a request. It is therefore no longer possible to reimburse vouchers for which no application has been submitted by the above-mentioned deadline.

Click here for the address and opening hours of our box office in Verona, or for the list of authorised points of sale

During office hours you can find us in chat, or on the phone number

+ 39 045 8005151. You can also write to info@arenadiverona.it